You shouldn’t be
living like this.
If your home has damp, mould, leaks or serious disrepair, we help tenants push landlords to take action and get essential repairs dealt with properly.
Housing Support Team helps tenants dealing with unsafe or unhealthy housing conditions. We focus on making sure problems are taken seriously, properly documented, and progressed with the right support.
No win, no fee • Free assessment • Fast response
- Repairs prioritised
- Thousands of tenants helped
- Clear, straightforward support
Issues we commonly help with
- Damp & mould
- Leaks & water ingress
- Cracks & structural issues
- Broken windows & doors
- Heating & ventilation problems
- Electrical hazards
What counts as disrepair
What counts as housing disrepair?
If your landlord has failed to deal with serious problems in your home, we may be able to help.
Not sure if your situation qualifies? We’ll assess your case for free.
Check My CaseThe process
How it works
A simple, transparent process designed to get results without added stress.
Tell us what’s happening
Share a few details about the problems in your home. It only takes a few minutes.
We review your case
We assess the situation and explain your options clearly — no jargon, no pressure.
We help move things forward
If your case qualifies, we help progress it with the right support behind you.
Repairs and resolution
The aim is to get the disrepair addressed properly, with compensation considered where appropriate.
Results
Support that gets things moving
We’ve helped thousands of tenants take action over serious disrepair. In many cases, tenants we’ve supported have received payouts often exceeding £2,000 alongside essential repair works — but our core focus is making sure landlords deal with the underlying problems properly.
Start Your Free Case CheckTenant stories
People we’ve helped
Thousands of tenants across England and Wales have taken action with our support.
“I’d been reporting the mould for months and getting nowhere. After reaching out, things finally started moving.”
“Everything was explained clearly and I felt supported throughout. The repairs were what mattered most to me.”
“I didn’t think anything would happen. I was genuinely surprised by how professional the process was and how quickly we got a response.”
Testimonials are illustrative of typical tenant experiences. Individual outcomes vary based on the specifics of each case.
Yes. If your landlord — whether a private landlord, housing association or local council — has failed to address serious disrepair after being notified, you may have grounds to take action. We’ll assess your situation for free.
Yes. You pay nothing upfront and nothing if your case is unsuccessful. If we achieve a positive outcome, a success fee applies — this will be explained clearly to you before you proceed.
Most tenants remain in their homes throughout the process — this is entirely normal. Our goal is to get the issues resolved while you continue living there. We handle communications on your behalf.
Landlords cannot lawfully evict tenants for raising legitimate disrepair issues. There are legal protections in place for tenants in this situation and we will make sure you understand your rights throughout.
Common issues include damp and mould, leaks, structural damage, broken windows or doors, heating failures, electrical hazards, pest infestations, and poor ventilation. If you’re unsure, submit your details and we’ll let you know.
Timescales vary depending on the complexity of the case. Some cases resolve relatively quickly; others take longer. We aim to keep things moving and will always keep you informed of progress.
Get started
Start your free case check.
Tell us a bit about the issues in your home and our team will review your case — free, with no obligation.
Your details are handled securely and will only be used to assess your enquiry.